Legal

Privacy Policy

Last updated: 2026-04-13

1. Who We Are

Al Sham Palace Auto Car Service ("we", "our", "us") operates the website https://carcareabudhabi.com. We are a car service business located at ME10, Mohamed Bin Zayed City, Abu Dhabi, Abu Dhabi, UAE. Contact us at [email protected] or call 050 344 8933.

2. Information We Collect

We collect information you provide directly when you:

  • Fill in our contact form (name, phone number, email, service needed, location, message)
  • Call or WhatsApp us directly
  • Visit our workshop in person

We also automatically collect standard website analytics data (pages visited, device type, approximate location) through Google Tag Manager and Google Analytics.

3. How We Use Your Information

  • To respond to your service enquiry and provide a quote
  • To book and fulfil the requested car service
  • To contact you about your service booking or follow up
  • To improve our website and services using aggregated analytics data

We do not sell your personal data to third parties.

4. Third-Party Services

Our website uses the following third-party services:

  • Google Tag Manager / Google Analytics — website traffic analytics
  • Web3Forms — contact form submission processing
  • Google Maps — location display and directions
  • WhatsApp — customer communication (via external link)

Each of these services has its own privacy policy. We recommend reviewing them if you have concerns.

5. Data Retention

We retain contact form submissions and customer records for up to 2 years for service history and accounting purposes. Analytics data is retained per Google Analytics default settings.

6. Your Rights

You have the right to request access to, correction, or deletion of any personal data we hold about you. To exercise these rights, contact us at [email protected].

7. Cookies

Our website uses cookies placed by Google Analytics and Google Tag Manager for analytics purposes. These are not used for advertising. You can disable cookies in your browser settings.

8. Contact Us

For any privacy-related questions, contact us: